Shipping policy

Effective Date: October 20, 2025


Thank you for shopping with JournalReem. Each order is handled with care to ensure your journal arrives in perfect condition. Please review our shipping policy before completing your purchase.

 

 

 

1. Order Processing

 

 

  • All orders are processed within 2–5 business days (excluding weekends and public holidays).

  • You will receive an email confirmation with tracking details once your order has been shipped.

  • During busy periods, product launches, or holidays, processing times may take slightly longer.

 

 

 

 

2. Shipping Rates & Delivery Times

  • Each order above 300 AED will be free of delivery charge.
  • Within the UAE: Estimated delivery within 2–4 business days after dispatch.

  • GCC Countries: Estimated delivery within 5–10 business days after dispatch.

  • International Orders (if applicable): Delivery time varies by destination and courier.

Shipping fees are calculated at checkout and depend on your delivery address and selected courier service.

3. Delivery Partners

We partner with trusted courier companies to ensure safe and timely delivery. Once the package leaves our facility, delivery times are subject to the courier’s schedule and local regulations.

JournalReem is not responsible for delays caused by customs, incorrect addresses, weather conditions, or courier network disruptions.

4. Address Accuracy

Please make sure your shipping address is correct before completing your order.

We are not responsible for lost or delayed packages due to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at journalreem@gmail.com — we will do our best to assist if the order has not yet shipped.

5. Lost, Delayed, or Damaged Packages

  • If your package is lost or severely delayed, please contact us within 7 days of the expected delivery date.

  • If your order arrives damaged, email photos of the product and packaging within 3 days of delivery to journalreem@gmail.com.

  • We will work with the courier to investigate and, if applicable, issue a replacement or refund.

6. Customs & Duties (for international orders)

International customers are responsible for any customs duties, import taxes, or fees imposed by their country. These charges are not included in the product price or shipping cost.

7. Non-Delivery or Refused Shipments

If an order is returned to us due to refused delivery, unpaid duties, or incorrect address, the cost of reshipping or refund (excluding original shipping fees) will be borne by the customer.

8. Contact

For any query please contact us on journalreem@gmail.com.


For questions or delivery assistance, please reach out to: journalreem@gmail.com